General terms of sale

General terms of sales

The website www.epistemea.fr is a property of :

  • EPISTEMEA

  • 4 AVENUE DE L'OCEAN
    56340   PLOUHARNEL

  • epistemea@gmail.com

  • Tel : +33953189000

  • Terms & Conditions

    Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy.

  • Description and price of the goods : We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.

  • The price of the goods for consumers will be as shown on the checkout page of our website when you placed your order.  We will charge you this amount which will be the same as the price shown on the display page.

  • You must also pay a delivery charge for the goods as indicated on our website at the checkout page.

    Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. 

    Payment Methods

    We accept Visa, Mastercard, as well as PayPal. .

    A transaction whose payment is processed through PayPal may incur a delayed dispatched time from that indicated below for a variety of reasons including receiving notification that your funds have cleared. 

  • Delivery

    We will deliver the goods that you order to the delivery address you give when you place your order. Delivery is made to the address and not to the person named in the delivery address.

    We aim to arrange shipping of all "in stock" items within 24 hours of receiving your order except for those items that have been paid through PayPal, see above.  Same day shipping will only occur if your order is placed before 06:00hrs and we have all your ordered items in stock at our warehouse.

    Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 06:00hrs please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.

    Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen.

    Privacy policy


    After submitting an order to us we will pass you over to our trusted payment-processing partner s  to allow you to provide your payment details in the most secure environment. 

    At no point do we store your credit/debit card details on our own computer systems. 


    We may collect the following information:

    • Name 
    • Contact information including email address

    What we do with the information we gather

    • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at epistemea@gmail.com. We will promptly correct any information found to be incorrect.

    General

    For the avoidance of doubt if there is a conflict between these terms and conditions and any other statement made on this website, in any e-mail or any verbal confirmation made by us to you, the terms and conditions have precedence.

     We do not accept amendments to these terms and conditions.